Mastering Stakeholder Expectations ft. Naomi Caietti
In this episode of Fix My Project Chaos, Elise Stephens interviews Naomi Caietti from Glass Breakers about the critical skill of managing stakeholder expectations in project management. Naomi emphasizes that successful stakeholder management requires a multifaceted approach that includes identifying and understanding stakeholders, obtaining their buy-in, and maintaining consistent communication throughout the project lifecycle.
Key takeaways:
Identify and Understand Your Stakeholders: It’s crucial to identify all stakeholders, including those who may be indirectly impacted by the project. Understand their needs, concerns, and communication preferences.
Obtain Buy-in: Share project details with stakeholders and get their feedback and approval. This helps ensure everyone is on the same page and reduces the risk of surprises later on.
Maintain Consistent Communication: Regularly engage with stakeholders throughout the project, providing updates and addressing any concerns. Tailor your communication style to each stakeholder’s preferences.
Adapt and Be Flexible: Stakeholder needs and project circumstances can change. Be prepared to adjust your approach and communication strategies as needed.
Build Trust: Establish strong relationships with stakeholders based on trust and transparency. This fosters open communication and collaboration.
Naomi also highlights the importance of understanding the organizational culture and political landscape, as well as the need for project managers to develop strong communication and interpersonal skills. This episode provides valuable insights and practical tips for project managers at all levels who want to improve their stakeholder management skills and increase the likelihood of project success.