Trusted partners in business – Your PMO
In this podcast, Elise speaks with Emma Arnaz-Pemberton from ERAP Consulting (PMO and P3O consultancy) to discuss PMO’s and how they can become trusted partners in business.
Emma is a project, programme and portfolio specialist with extensive experience in the change management industry with a particular focus on collaboration, PMO conception & strategy, method and capability development.
Through her role at ERAP Consulting, Emma’s work is focused around principles of collaborating. Emma and her team works side by side with clients as a partner to define the vision for PMO’s and develop project management strategy.
Emma’s specialties include SharePoint development & collaboration strategy, PMO conception & strategy, PMO maturity development, PMO roadmap & service catalogue programme & project management method development, risk & resource management communications, engagement & marketing, bespoke training development & delivery process engineering & analysis & performance management.
Points raised in this podcast:
- PMO’s need to understand that they need to be flexible, it is important to be pragmatic and understand that all the information is not always in the documentations and there isn’t always a perfect fit for processes.
- If the business is more current challenging a project to adapt is key and focusing on understanding that evolution of a project is natural is important.
- Think of the people you work for as your customers, this will help with the management of the PMO.
- PMO’s are an industry in their own right, it can add enormous value to a project. Engage with a PMO to challenge them and get more from the project.
- Trust has to be earned, speak to senior team members and find out how you can help. This shows value and you care about the people behind the project.
- PMO’s can help to facilitate issues within the organisation and be seen as a business partner as apposed to being distant from the business. This will help build trust within the organisation and gain a better understanding of the internal culture.
- Monitor your own compliance, if you find a gap don’t hide it – let the business know so you can help become a trusted business partner.
- Typically PMO’s have a range of functions including administration, controlling and setting standards, strategy building and planning, and finally, supporting capability.
- More and more PMO’s are asking to step outside the box and perform less traditional PMO’s roles including training and capability development.
- Adding in complimentary training to your project can enhance the skill sets of individuals across the whole organisation. Utilising project skills and principles can support the rest of the business in the PMO implementation and allows team members to speak the same language.
- PMO’s need to think outside the box to engage people in an organisation. Make sure you speak to people; you engage with the business and treat people as business partners. Don’t be afraid to fail.
- At times, PMO managers can get stuck in the changing face of organisations. It’s a tough job and there are a lot of grey areas, focusing on the big picture and innovate is important to engage with your team and get the most from your project.
- Top tip from Emma – don’t build a Ferrari when you need Mondeo – ask what your organisation what they want – don’t build what your think they need. You need them to answer that question for you.
- Be passionate about PMO and have fun with the process, it can capture team member’s imagination and show that you have a sense of humour and are human.
For more information on Emma Arnaz-Pemberton MAPM, MCMI, and how PMO’s can be trusted business partners contact Emma via Facebook page ERAP Consulting Ltd.
Listen to the Podcast: