How do you establish an effective PMO? How do you make your PMO relevant?
In this Podcast, Jim Curlewis, Manager of Project Management Office at Monte Carlos, shares his experiences in establishing an effective PMO.
Jim has a range of experience in the IT industry particularly in Project Management primarily in Professional Services for a System Integrator and the multidisciplinary sports event industry.
Jim is passionate about organizational change, process and system development along with working for an organization that is truly passionate about their employees and customers. The focus of my training over the last two years has been leadership, management and financial reporting as through Management 360-degree reviews and manager feedback.
Points raised in this podcast:
- Buy in is one of the biggest challenges when people start to create an amazing PMO.
- When delivering projects for customers the key is to ensure project managers deliver projects on budget however they also need to ensure project satisfaction.
- Profitability Vs. customer service experience is a balancing act.
- Practice visibility – highlighting these through the executive is more visible than in the past. Executive visibility and celebrating success is a focus in a PMO.
- Feed lessons learnt from previous projects and learn from the past project.
- Weekly or fortnightly, look back at what you have learnt to ensure you are learning from the process so that this provides points for improvement in future project.
- Sharing knowledge monthly is key. Meeting on a regular basis should be a common occurrence as well as sitting down and feedback once the project is complete will help reinvent the PMO process to ensure it evolves and improves.
- Change management and how you implement change – have a clear plan and map out each step to ensure you get all the changes done.
- Set realistic goals and expectations with all of the stakeholders. Set realistic expectations and improve each process and continually review.
- Communicate to everyone involved – talk and show what is going on so they can see the process.
- Try and get feedback where possible and learn who is onboard and think up strategies to work people around and minimize the impact.
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