Process improvement projects typically combine people, process and technology to deliver outcomes for organisations. What are the elements that contribute to a successful process improvement project?
In this Podcast, Matthew Crook, Director and Process Improvement Specialist from Engaging Success shares his wealth of experience in delivering successful process improvement projects and supply chain projects.
Matthew has extensive management expertise in business process improvement across supply chain, logistics, distribution, sales and operations planning, customer service and contract and key account management at a senior management level.
Points raised in this podcast:
- Process improvement projects can fail without the backing and support by staff. This can end up with negative results and reductions in productivity.
- Generally there is a five step process in the process improvement project implementation:
- Step 1: Get visibility of what you are dealing. What causes productivity? Supply chain data and control is key.
- Step 2: Get discipline with what you do now, you will get control over the proposed change.
- Step 3: Design what you want. Where does the business want to go? Designing the best supply chain is paramount for the process to be successful.
- Step 4: Build your process, train and engage via effective communication.
- Step 5: Once you finish the process, you need to go to the beginning and start the continuous improvement process.
- People need to change their attitude and the way they do things for organizational change to be successful. Sometimes investing capital doesn’t always solve the issue at hand.
- It’s purely about engagement with team members to engage with customers, staff and suppliers that have a stake in the organisation and get them engaged.
- Process improvement initiatives should have an element of faith, you need to trust your people. Improvement and change needs to be done ‘with’ people not ‘to’ people.
- Examine why things aren’t working, so you can ensure that these same issues don’t creep into the improved process.
For more information on Matthew’s expertise visit his website.