Let’s talk about: Resistance to Change
In this podcast expert project management strategist Laura Barnard from PMO Strategies provides a handy insight into the psychology behind resistance to change in project management context and how to engage with people in the change process.
Laura is the CEO of PMO Strategies and Founder of Project Management for Change, a non-profit organisation whose mission is to raise the profile of the Project Management profession by showing the value of Project Management across the globe as a catalyst for enabling and delivering change in the non-profit sector. The organisation is responsible for the Project Management Day of Service™, a pro bono service event that brings together hundreds of project managers to scope and plan projects for non-profits in need of project management support.
Laura has a Computer Science degree from Virginia Tech, a Project Management Institute (PMI), PMP certification (11 years) and a Prosci Change Management Practitioner certification.
Points raised in this podcast:
- How to bring along people with the change, rather than ‘doing it’ to individuals during the process.
- Change comes back to the core idea that we are taking away people’s safety net and creating fear and uncertainty.
Steps to facilitate change:
- Stop talking – when you are trying to bring someone along with you through change, if we step back, stop talking and start listening to concerns/motivations/fears/beliefs.
- Provide transparency – Share data about the change, the unknown can be scary so share information and ensure everyone understand what is happening.
- Bring them with you through the change – including people in the process of the change. Allow people to participate and engage with the process, engagement will allow a higher success rate in the overall change process. Craft the voice that the change is communicated in.
- Don’t assume they get it – not everyone knows the information that we do, you never should assume that everyone knows why the implementation is important to them.
- Engage with all stakeholders – engage every single stakeholder involved in the process, from admin teams, code experts and even the end user, should be involved in the process and engage with the process. Using time saving analysis and the benefits and features for the individuals involved in the project.
Tips for dealing with people who are resistant to change:
- As a project manager, remember you are there to serve the business and enable the business success. You may have a better solution, however we need to remember that the business knows the business better than we do.
- Put the change in context about why it matters to everyone in the organisation – consider using time savings as a feature and incorporate benefits that will resonate with each individual stakeholder.
- Always do a thorough stakeholder analysis for all of the organisation you are working with, analyze it and understand whom you are dealing with. What’s in it for me, make it personal. Make it matter to them.
Listen to the Podcast:
Check out Laura’s website to find out more on PMO strategies.