Dealing with difficult people
What if we chose to get closer to difficult people instead of avoiding them?
We’ve all had a difficult boss, stakeholders we’ve dreaded dealing with or clients we wish we’d never taken on, so we know these relationship problems rarely solve themselves.
Andy Kaufman is an expert on leadership and project management, and he believes the secret to dealing with difficult people is to sit down right beside them and look them in the eye.
In this podcast, Andy explains to Elise Stevens why we should be spending more time with difficult people.
Points raised in this podcast:
Andy Kaufman is a recognised expert on leadership and project management, helping organisations around the world improve their ability to lead and deliver. Andy works with leaders at the United Nations and other global clients to improve their ability to deliver on their initiatives. Before becoming an internationally sought-after speaker, Andy started as a software developer and was promoted into management for all the wrong reasons! He is the author of three books and host of the acclaimed People and Projects Podcast, which provides free PDUs through interviews and insights for his global listeners.
You can connect with Andy on LinkedIn.