CELEBRATING WOMEN IN PROJECT MANAGEMENT 2020 SERIES
Location: Zurich, Switzerland
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I’m a certified translator, trainer, mediator, coach and PMP. My focus is on enabling people and organizations to handle projects successfully. Especially all the steps during initiation and planning, and more particularly, all the soft skills – team building, communication, conflict resolution. I also accompany people (women so far) in their daily challenges as a project manager, handling conflict situations or finding options on how to improve their moderating skills or optimize their work/life balance.
After 20+ years of experience in the services sector, I started my own coaching and training business, 3C Keller in December 2019, but I’m also teaching at the University of Applied Sciences in Winterthur (ZHAW) in my “old department”, Applied Linguistics. There I am teaching the Master students in successful client communication and consulting and project management. They also improve their appearance and social competence which is important to boost their self-confidence and achieve their personal objectives.
What is your project management super power?
Clearly, needs analysis and everything to do with communication. In German, I have a saying that I teach to my students: Use the “3Hs” to achieve your goals: “Höfliche Hartnäckigkeit hilft” (polite perseverance helps). Or simply put: Just follow-up.
How can gender diversity be improved in the project management profession?
By creating more top-sharing and job-sharing positions and allowing parents to work from home at least once a week. Today, it’s so easy to work from home with VPN or VDI and by using Microsoft Teams, Skype or other online tools, you can connect with your global team from anywhere. No need to be physically present in the office at all time, which may take so much stress from you in the mornings.
As the profession evolves, what skills do you think will be key for future success?
Be flexible, adapt to new situations quickly, be open for change and ready for life-long learning and self-reflection.
How do you recover from difficult situations?
By accepting the situations and making a conscious decision in one or the other direction regarding the consequences of the situation to either arrange with it or part from it and then leaving things behind, concentrating on the here and now. A hike in the mountains or walk in the forest may clear my mind and give me fresh energy to collect my thoughts. As a team person, I also like to collect feedback from my partner or a good friend before making a decision. Once it is made, the weight is off my chest.
What are your tips and techniques for conflict resolution?
Being a mediator and experienced PM, I could do an entire course on this… 1. Don’t take any decisions when you are angry. Go outside for a walk or a run, cool down before replying. Or write your letter of hatred, but never send it off. You would regret it. 2. Once you have cooled down, act immediately. Don’t wait for days to pass. Be precise. Name what happened (by stating only the facts), say how you felt about it, and what it did to your relationship with the person involved. And then ask for their help to find a way out… or clearly make a suggestion on what you expect in case this situation will ever happen again between you.
Which 3 words best describe why you enjoy being a project manager?
Empowering, people, satisfies.
Hello amazing women of the project management world! My Celebrating Women in Project Management Series highlights your stories to inspire others, raise the profile of women in the project management profession, and to further strengthen our global network.
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